As a small business owner, you may be unsure of when an appropriate time is to bring new staff members aboard. You need to assess your workload, budget, current employees’ skills, and company goals to determine whether it makes sense to hire additional team members. The value another employee can add must justify the cost of having them join your team.
Here are three signs that you may need to bring new employees aboard.
Managers Spend Time on Administrative Duties
If managers are spending time on tasks that don’t produce revenue, it’s time to hire additional employees. After completing lower-level responsibilities, management may be leaving higher-level tasks unfinished at the office or taking work home regularly. Although the work needs to get done on time, working all the time leads to burnout. Managers need to be handling customer acquisition and revenue-generating activities rather than administrative duties. Their time is better spent developing long-term growth strategies than paying bills or completing other tasks.
Customer Service is Declining
If you’re receiving significantly more customer service complaints, you need to bring additional staff on board. Having an insufficient number of employees often results in decreased quality of work and longer turnaround time. Customers not receiving service in a reasonable amount of time means issues remain unresolved longer. If customers are dissatisfied with the service they receive, they may decide to take their business elsewhere. Frustrated customers often share online complaints about the lack of service they receive from a company. This discourages others from doing business with you, which impacts your client base and revenue.
Staff Members Are Overworked
If employees have unreasonably demanding workloads, then it’s time to add team members. Staff shouldn’t be struggling to keep up with the demands of their jobs. This results in increased stress levels, lack of attention to detail, and greater unplanned absences due to illness. Overworked employees experience greater fatigue, use more paid time off, and perform below standard. They work more overtime, complain about their jobs, and may look elsewhere for employment. Employees may write online reviews discouraging others from working for you. This lowers morale, decreases retention, and damages culture.
Hire Finance and Accounting Professionals
When it comes time to hire finance and accounting professionals, partner with Boutique Recruiting, we proactively recruit working professionals in the area who can fill your business needs. Get started with us today.